Re: [epub] Problems with "spamming" complaints

[RDKWG@xxxxxxx]

From: RDKWG@aol.com

In a message dated 10/27/1999 2:02:02 PM Pacific Daylight Time, 
subs@nowsell.com writes:

<< In addition, as a result of all this I no longer add any
 subscribers that send their request to me personally. I simply
 reply with the subscription details, so that every single
 subscriber has to deal directly Topica, with no intervention by
 me. >>

Thanks, Azam for relating your experience.

I was interested because I add the majority of my subscribers personally.  
They fill out a form on my site, then I add them to the list by hand.

I've used a mailto link in the past with terrible results.  I've also used a 
"confirmation" type of sign up -- terrible results (I know, I know -- less 
subscribers, better customers <g>, but ... I have very few unsubs, so I came 
to the conclusion that most people are just a little lazy maybe -- LOL).  But 
people don't seem to hesitate to fill out one form and have done with it.

I do make sure they receive a sample newsletter and an "official" welcome 
within 24 hours of signing up, so they're not likely to forget that they 
subscribed.  And I have two ways for them to unsubscribe -- one of which is 
simply to "reply" and type "remove" which has worked the best for the few 
unsubs that I do get.

How do most of you handle subscribers?  The "confirmation" way is probably 
the safest as far as protecting yourself against "spamming" complaints.  Have 
you found that people DO confirm?  When I was doing this; I only had around 
10% who did confirm; if I wrote a follow-up letter, explaining that I 
couldn't add them until they responded to the "confirmation" e-mail, then I 
would pick up around another 5%.  But I was losing more people than I felt 
comfortable with, so I went to the form & add-by-hand method.


Ruth D. Kerce  :-)
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