RE: [epub] Problems with "spamming" complaints

["Rhoberta Shaler" <optimalize@xxxxxxxxxxxxx>]

From: "Rhoberta Shaler" <optimalize@earthlink.net>

Hi,

I add people by hand, however, I save every
subscription request.  That way I can forward it to
them if they have any question about whether or not
they subscribed.  So far, it has not been an issue.

Rhoberta
Rhoberta Shaler, PhD
Speaker, Consultant, Author
The BREAKTHROUGH Center, Issaquah, WA
http://www.optimalu.com
http://www.breakthroughcenter.com
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-----Original Message-----
From: RDKWG@aol.com [mailto:RDKWG@aol.com]
Sent: Wednesday, October 27, 1999 2:44 PM
To: epub@onelist.com
Subject: Re: [epub] Problems with "spamming" complaints


From: RDKWG@aol.com

In a message dated 10/27/1999 2:02:02 PM Pacific
Daylight Time,
subs@nowsell.com writes:

<< In addition, as a result of all this I no longer add
any
 subscribers that send their request to me personally.
I simply
 reply with the subscription details, so that every
single
 subscriber has to deal directly Topica, with no
intervention by
 me. >>

Thanks, Azam for relating your experience.

I was interested because I add the majority of my
subscribers personally.
They fill out a form on my site, then I add them to the
list by hand.

I've used a mailto link in the past with terrible
results.  I've also used a
"confirmation" type of sign up -- terrible results (I
know, I know -- less
subscribers, better customers <g>, but ... I have very
few unsubs, so I came
to the conclusion that most people are just a little
lazy maybe -- LOL).  But
people don't seem to hesitate to fill out one form and
have done with it.

I do make sure they receive a sample newsletter and an
"official" welcome
within 24 hours of signing up, so they're not likely to
forget that they
subscribed.  And I have two ways for them to
unsubscribe -- one of which is
simply to "reply" and type "remove" which has worked
the best for the few
unsubs that I do get.

How do most of you handle subscribers?  The
"confirmation" way is probably
the safest as far as protecting yourself against
"spamming" complaints.  Have
you found that people DO confirm?  When I was doing
this; I only had around
10% who did confirm; if I wrote a follow-up letter,
explaining that I
couldn't add them until they responded to the
"confirmation" e-mail, then I
would pick up around another 5%.  But I was losing more
people than I felt
comfortable with, so I went to the form & add-by-hand
method.


Ruth D. Kerce  :-)
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