[epub] Letter to Unsubscribers

["The Tinchers" <ljtinch@xxxxxxxxxx>]

From: "The Tinchers" <ljtinch@netins.net>

I think the premise is good.  It is a reply, and replies have to
be made.

> Send the complainer a little note "Thanks for your input.
Please
> feel free to unsubscribe".

It's short and to the point, but very impersonal.  Something like
this might get the job done, plus give them an opportunity to
come back.

"Thanks for your input.  I will especially consider what you said
about . . .  If you are still unhappy with us, please feel free
to unsubscribe at this point, but please keep us in mind and come
back for a visit when you can.  We value you as our customer."

The minute we hear in our minds the customer's words "Good-bye"
is the time to start "back-pedaling" and decide how we can change
it.  It is never too late.

If you find yourself somewhere down the line with too many of
those, send out a questionnaire WHILE YOU STILL HAVE CUSTOMERS!
:))

A good process for sending a questionnaire is to spend a day or
so writing the list of questions you want answered.  Try and keep
it short and to the point.

"What would you like to see different in our fabulous ezine?"
"Is it too long?"  "Too short?"  "What kind of content would you
like to see?"  "What do you especially like about it?"

Hope I've been of help,
Jan

Want to start your day with a lift? "Don't Worry, Be
Happy!" is a  free weekly ezine that keeps you motivated,
happy, and headed toward success.  Don't miss Jan Tincher's
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----- Original Message -----
From: "Ray and Anne Keckler" <raymondkeckler@yahoo.com>
To: <epub@onelist.com>
Sent: Monday, March 06, 2000 9:47 AM
Subject: Re: [epub] Re: ascii art in ezine


From: "Ray and Anne Keckler" <raymondkeckler@yahoo.com>

> Send the complainer a little note "Thanks for your input.
Please
> feel free to unsubscribe".

Is that the way to treat a "customer"?  I would feel it was very
rude and
you did not care a bit about me as a subscriber.



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