[epub] Re: When to unsubscribe addresses

["Sandra Bowman" <bowmans@xxxxxxxxxxxx>]

Hi, Sheila,

I think the person has probably abandoned this account.

What I did when I got returned mail was determine the cause for the return.
If it was mailbox full, I'd try again in a few days to send the ezine(one
time, then I'd roll it over to the following edition).  If it was closed,
I'd unsubscribe them.  If I got three bounces in a row, they would've been
unsubscribed.

Hope this helps.

Sandi Bowman
eTide Publishing


> One of the fun, new things I have been learning this past month, as I
> have started managing my own list software, is how to handle and deal
> with bounce messages and undelivered mail.
>
> I believe there is a balance between the amount of time that I should
> spend on this problem, and trying to retain subscribers.
>
> I have a hotmail address, that is subscribed to my list. I took over
> control of my list on Nov. 15th (stopped using Topica.com). This person
> has never posted a message to my list. Some time after that, I started
> getting bounce messages from hotmail, saying the user's account is
> inactive. I set this subscription to "no mail" on Dec. 9th.
>
> Reviewing hotmail's TOS, it takes 60 days of not accessing the account
> before it is set to inactive status. I have sent a few test messages to
> the account, but they all come back with the "inactive" message from
> hotmail.
>
> Would you delete this address? Does it seem likely this person will ever
> start using their account again?
>
> --
> Sheila King



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