[epub] ListBuilder Absurdities

[Mike Banks Valentine <learn@xxxxxxxxxxxxxx>]

Fellow publishers,

Last night just after midnight Pacific time, I sent my ezine out as I
always do on Sunday evening for Monday delivery. Then I went to bed,
only  to get up Monday morning and find the ezine had not been sent by
ListBuilder! I quickly went back to bCentral and logged in to find the
following message atop my control panel.

    "Outgoing Mail Delays
     List Builder is currently experiencing delays in mail delivery.
    We are aware of the issue  and working to have it resolved as
    soon as possible. We apologize for any inconveniences this
    may cause.

    During busy times of the year many businesses send promotions.
    This often causes delays in the system. To help you avoid this
    situation, we recommend that you plan to send your messages
    in advance."

In typical Microsoft fashion, the comments seem to suggest that it is my
fault for not planning ahead. Six hours lead time used to be enough! In
the three years I have used this service to distribute my list, I have
only once had delays this long and that seemed to be legitimate system
problems for which they duly apologized.

Here it seems that they blame the user, make no apologies, offer no
delivery schedule and smugly sit back to wait for the problem to solve
itself!

This comes after the disastrous ListBot to ListBuilder transition in
which they callously tossed aside all user subscribe addresses by
discontinuing them without apology, insisting we "migrate" our list on
their schedule with insufficient notice, and toss out users of the free
service entirely!

http://website101.com/arch/archive97.html

That flare-up from angry users has barely subsided before bCentral once
again slaps the paying customers in the face by blaming US for delays
when none were predicted, nor previously experienced!

I'm stunned. I refuse to be treated this way and I want a refund, an
apology, a delivery schedule and a different attitude from bCentral!
This is the ultimate in poor customer service!

Does anyone else feel this is inappropriate?
--
-------------------------
Mike Banks Valentine
I-Privacy Discussion List
Privacy is Good for Business
http://www.adventive.com/lists/iprivacy/summary.html
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