[epub] Re: ListBuilder Absurdities

[Chuck Woodbury <outwest@xxxxxxxxxx>]

It took one of my lists about 40 hours to get out using bCentral. I 
sent it Saturday around noon and it was delivered late Sunday night. 
I have two lists and transferred one from bCentral about four months 
ago to the new paid service at Topica -- a very good move. The Topica 
system works perfectly, has better features by a long shot, seems to 
be about the same price, and the weekly email tips newsletter it 
produces is very helpful. bCentral keeps shooting itself in the foot. 
I don't know why anyone would stay there. I'm outta there as soon as 
I get a free minute.

C Woodbury
RVtraveler.com




>Fellow publishers,
>
>Last night just after midnight Pacific time, I sent my ezine out as I
>always do on Sunday evening for Monday delivery. Then I went to bed,
>only  to get up Monday morning and find the ezine had not been sent by
>ListBuilder! I quickly went back to bCentral and logged in to find the
>following message atop my control panel.
>
>     "Outgoing Mail Delays
>      List Builder is currently experiencing delays in mail delivery.
>     We are aware of the issue  and working to have it resolved as
>     soon as possible. We apologize for any inconveniences this
>     may cause.
>
>     During busy times of the year many businesses send promotions.
>     This often causes delays in the system. To help you avoid this
>     situation, we recommend that you plan to send your messages
>     in advance."
>
>In typical Microsoft fashion, the comments seem to suggest that it is my
>fault for not planning ahead. Six hours lead time used to be enough! In
>the three years I have used this service to distribute my list, I have
>only once had delays this long and that seemed to be legitimate system
>problems for which they duly apologized.
>
>Here it seems that they blame the user, make no apologies, offer no
>delivery schedule and smugly sit back to wait for the problem to solve
>itself!
>
>This comes after the disastrous ListBot to ListBuilder transition in
>which they callously tossed aside all user subscribe addresses by
>discontinuing them without apology, insisting we "migrate" our list on
>their schedule with insufficient notice, and toss out users of the free
>service entirely!
>
>http://website101.com/arch/archive97.html
>
>That flare-up from angry users has barely subsided before bCentral once
>again slaps the paying customers in the face by blaming US for delays
>when none were predicted, nor previously experienced!
>
>I'm stunned. I refuse to be treated this way and I want a refund, an
>apology, a delivery schedule and a different attitude from bCentral!
>This is the ultimate in poor customer service!
>
>Does anyone else feel this is inappropriate?
>--
>-------------------------
>Mike Banks Valentine
>I-Privacy Discussion List
>Privacy is Good for Business
>http://www.adventive.com/lists/iprivacy/summary.html
>SUBSCRIBE: mailto:i-privacy-join-request@list.adventive.com


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