[epub] Re: ListBuilder Absurdities

["Coach Maria" <news@xxxxxxxxxxxxxx>]

FYI - I've had comments about the paid Topica program.  After someone
subscribes, it brings them to a website page (just like the free version
does) that seems to "ilude" "confuse readers" etc into thinking that they
haven't subscribed unless they register.  Yes it does say in fine print that
they have registered, but the overall page - the first thing the subscribers
see, is confusing to them.

I thought that system wouldn't be on the paid version, like it is on the
free version, but it is.



Maria Marsala
Business and Life Coach-Consultant

Thinking about starting a business? Download
our free ebook now. www.coachmaria.com/ebook/download.html



-----Original Message-----
From: Chuck Woodbury [mailto:outwest@seanet.com]
Sent: Monday, April 01, 2002 9:27 AM
To: epub@list-universe.com
Subject: [epub] Re: ListBuilder Absurdities


It took one of my lists about 40 hours to get out using bCentral. I
sent it Saturday around noon and it was delivered late Sunday night.
I have two lists and transferred one from bCentral about four months
ago to the new paid service at Topica -- a very good move. The Topica
system works perfectly, has better features by a long shot, seems to
be about the same price, and the weekly email tips newsletter it
produces is very helpful. bCentral keeps shooting itself in the foot.
I don't know why anyone would stay there. I'm outta there as soon as
I get a free minute.

C Woodbury
RVtraveler.com




>Fellow publishers,
>
>Last night just after midnight Pacific time, I sent my ezine out as I
>always do on Sunday evening for Monday delivery. Then I went to bed,
>only  to get up Monday morning and find the ezine had not been sent by
>ListBuilder! I quickly went back to bCentral and logged in to find the
>following message atop my control panel.
>
>     "Outgoing Mail Delays
>      List Builder is currently experiencing delays in mail delivery.
>     We are aware of the issue  and working to have it resolved as
>     soon as possible. We apologize for any inconveniences this
>     may cause.
>
>     During busy times of the year many businesses send promotions.
>     This often causes delays in the system. To help you avoid this
>     situation, we recommend that you plan to send your messages
>     in advance."
>
>In typical Microsoft fashion, the comments seem to suggest that it is my
>fault for not planning ahead. Six hours lead time used to be enough! In
>the three years I have used this service to distribute my list, I have
>only once had delays this long and that seemed to be legitimate system
>problems for which they duly apologized.
>
>Here it seems that they blame the user, make no apologies, offer no
>delivery schedule and smugly sit back to wait for the problem to solve
>itself!
>
>This comes after the disastrous ListBot to ListBuilder transition in
>which they callously tossed aside all user subscribe addresses by
>discontinuing them without apology, insisting we "migrate" our list on
>their schedule with insufficient notice, and toss out users of the free
>service entirely!
>
>http://website101.com/arch/archive97.html
>
>That flare-up from angry users has barely subsided before bCentral once
>again slaps the paying customers in the face by blaming US for delays
>when none were predicted, nor previously experienced!
>
>I'm stunned. I refuse to be treated this way and I want a refund, an
>apology, a delivery schedule and a different attitude from bCentral!
>This is the ultimate in poor customer service!
>
>Does anyone else feel this is inappropriate?
>--
>-------------------------
>Mike Banks Valentine
>I-Privacy Discussion List
>Privacy is Good for Business
>http://www.adventive.com/lists/iprivacy/summary.html
>SUBSCRIBE: mailto:i-privacy-join-request@list.adventive.com


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