[epub] Re: AOL

[Henrik Leghissa <soulreaper@xxxxxxxxxxxxxx>]

Hello,


At 14:40 2003-10-08, Lisa Micklin wrote:
> Regarding deciphering bounces from AOL,
> each bounce has a code in it. I don't have
> them in front of me at the moment, but from
> what I remember, anything with a 400 number,
> is a problem with a mailbox (eg, box full),
> anything with a 500 number is a service
> refused.  It's the latter where you want to
> put your attention. (I apologize if I got
> the #s wrong, but the bounce messages do
> give a brief explanation)

An example:
"reason: 550 unknown user"


> Janet and I have emailed off-list on this
> topic.  Part of what I shared with her is that the
> main course of action to take is via your
> outgoing email or ezine service provider.  AOL is
> reluctant and slow to work with individual
> senders on this issue and is much more
> receptive to system admin folks.  Individually,
> you may be able
> to get a green light from AOL, but if others
> on the same outgoing mail server &/or isp are blocked,
> the green light won't mean much.

If you are using a dynamically assigned ip-address you have more or less no 
chance in getting "greenlighted", even if you go through your ISP, that is 
something to keep in mind.

Of course it's worth a shot to try and contact AOL, but in the meantime you 
wait for a response and ACTION that might not come, I suggest that you look 
for alternative methods in order to get your emails out to the AOL-users.

One should ALWAYS think PROGRESSIVE and proactive.


> It was a hassle, but they did clear up our
> situation eventually.  If you're having
> problems delivering to AOL, ask your service
> provider to deal with them.

This also depends on the ISP you have and what relations them and AOL have 
to start with. We have to have in mind that AOL is HUGE, and this makes 
them sit on pretty high horses.


>  If they're not
> willing to do so, I recommend seeking out
> a more cooperative service provider.

Well Lisa, even if the ISP is highly co-operative against you as a user, 
AOL may be the "bad guy" in the drama... and I think that one should always 
be on the hunt for a bigger better deal. ;-)



 / H 


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