[epub] Re: Who's Responsible for Deliverability?

[Kivi Leroux Miller <kml@xxxxxxxxxxxxxx>]

I agree with the various comments on the different levels of 
responsibility for deliverability, so it's hard to answer Chris's 
original question about what's more important. I can say, however, that 
ease of use is a big factor for me. I am not talking about "non-techie" 
ease of use per se, but rather the ability for me as a single user to 
customize applications to my needs, solve my own problems, etc. That 
requires the ESP (or any ASP for that matter) to have GREAT 
documentation, an extensive and updated knowledge base/FAQs, etc. If I 
have to call someone to figure out the basic functions or solve common 
problems, forget it! I want the ability to call someone, but only for 
extraordinary problems.

I am a one-woman shop and rely heavily on my ASPs to run my online 
business (selling online courses and tip sheets for writers at nonprofit 
groups, http://www.writing911.com). I currently use three different 
providers to run the various components of the site and if any went 
belly up overnight, I'd be in deep trouble. So in addition to providing 
me the info and tools I need to easily and quickly do what I need to do 
(including regularly backing up any data stored in the application), I 
also need to be convinced that the ASP is a stable company with a 
business strategy for long-term sustainability.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Kivi Leroux Miller, President
Writing911.com
"Fast help for people who need to write well at work"